The AI support partner built for outcomes, not platform homework.
Maven AGI is a new-generation LLM-native agent platform built for technical teams to configure. Auralis is the team that does the configuring - same LLM-native capabilities, shipped as outcomes instead of a build-it-yourself toolkit.
Maven is a platform for technical teams to operate. Auralis is the team — we configure, tune, and deliver outcomes so your engineers stay focused on your product.
Maven is a platform for technical teams to operate. Auralis is the team - we configure, tune, and deliver outcomes so your engineers stay focused on your product.
- ~60%
- Ticket Deflection - In repetitive support categories
- ~30%
- AHT Reduction - Blended across all channels
- ~35%
- Faster First Response - Across assisted + auto-resolved tickets
- 15+
- Hours Saved / Agent / Wk - Validated · GrowthOS cohort
Three differences that move tickets
The biggest gaps between Auralis and Maven AGI - on the things that actually affect support outcomes.
BUILT FOR
Auralis: Support leaders who want outcomes, not a new platform to operate. Maven AGI: Technical teams comfortable configuring an LLM-native platform.
GO-LIVE
Auralis: 10-14 days. Auralis runs the playbook. Maven AGI: Weeks. Depends on engineering bandwidth + LLM tuning.
ONGOING OWNERSHIP
Auralis: Auralis owns weekly tuning, KB-gap closure, KPI reporting. Maven AGI: Your engineering / AI-ops team owns iteration.
How they compare, row by row
Capabilities cited from each vendor's public site as of this week.
| Capability | Auralis | Maven AGI |
|---|---|---|
| Positioning | Outcomes shipped by our team. | LLM-native agent platform for technical configuration. |
| Time to first deflection | Days from kick-off. | Weeks; depends on engineering bandwidth. |
| Who builds the workflows | Auralis. | Your engineers and AI-ops team. |
| Channels | Chat, email, voice (Answer in beta). | Chat, email, voice. |
| Optimization cadence | Weekly tuning by Auralis. Locked KPIs. | You own LLM tuning, prompt iteration, evals. |
| Pricing model | Flat managed fee. Public calculator. | Sales-led, usage-based on LLM tokens + seats. |
| Sweet-spot customer size | 5–200 support agents. $5M–$500M revenue. | Tech-forward mid-market and enterprise. |
| Proof metrics | ~60% deflection · ~30% AHT · ~35% FRT · ~10% CSAT · 15+ hrs/agent/wk | Newer entrant; benchmarks per customer case. |
| Knowledge source | Auralis-curated Knowledge Center. | Your team ingests and curates. |
| Voice readiness | Beta (Answer). | GA. |
| Implementation | Done-for-you, 10-day playbook. | Self-service + Maven onboarding for technical teams. |
| Best fit if you want… | Outcomes managed for you. | An LLM-native platform to build a deeply-customized agent in-house. |
| Best avoided if you want… | Engineering-level access to the underlying LLM stack. | A managed outcome with no engineering ownership. |
What we hear on intro calls
Three patterns from customers who moved from Maven AGI to Auralis.
"Maven was excellent - for our engineers, not for support."
A B2B SaaS team had Maven sitting with engineering, who couldn't prioritize support tuning. Auralis was the bridge - support leadership got outcomes without engineering bandwidth. Result: Live in 12 days · engineering bandwidth freed
"Token costs were a moving target."
A 60-agent fintech saw Maven token bills spike unpredictably with traffic. Auralis's flat managed fee gave them budget predictability. Result: Predictable annual spend · ~28% lower total AI cost
"We didn't want to staff an AI-ops team."
A health-tech support leader had Maven scoped but no internal AI-ops headcount approved. Auralis was the alternative - same LLM-native outcomes, none of the staffing. Result: 0 AI-ops hires · ~58% deflection by Week 6
Your 10-day migration playbook
From sign-off to first deflection in two weeks. Auralis runs every step.
Day 0-1: Kick-off + KB audit
We map your top 10 ticket categories and KB sources. You confirm scope and escalation policies.
Day 2-4: Autopilot configuration
Auralis configures Autopilot on your KB and policies. Sandbox runs against historical tickets for accuracy QA.
Day 5-7: Helpdesk integration
We wire the integration (Zendesk, Salesforce, Intercom, Freshdesk, JSM, ServiceNow). QA sign-off from your team.
Day 8: Soft launch (25% traffic)
Auralis goes live on 25% of traffic. Escalation playbooks are live and tested before ramp.
Day 9: Ramp to 100%
Traffic expands to 100% across all allowed ticket categories.
Day 10: Day-30 plan locked
Weekly review cadence starts. Auralis owns KB-gap closure, policy tuning, and KPI reporting from here.
Questions we get during evaluations
Straight answers to what enterprise buyers ask when comparing options.
Maven AGI sells you a platform or feature set. Auralis sells you outcomes - our team configures, tunes, and reports against your KPIs. You spend zero time learning a new ops platform.
See Auralis on your tickets, in 30 minutes.
Your tickets, your KB, your stack - live in the session. Walk away with a written 10-day go-live plan and a quantified ROI model, whether you book or not.