The Ultimate AI Engine for teams using Kayako
Elevate Your Customer Experience and Agent Performance with Auralis
19 Reviews
“This sucks less, but is still not good enough”
These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don't cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don't matter but not suitable for businesses like our own, with a reputation to protect.
The foundations of how LLMs work showed us that for a product to be successful we needed the following components:
- Data pipelines that keep information the AI uses in sync with the source and squeaky clean for ML training.
- A simple user friendly way of teaching and correcting the AI when it makes mistakes.
- Audit modules that monitor response quality and improve it over a period of time as new data comes in.
- Integrations with 100s of CRM and Helpdesk systems out there for user context.
- Managing changes to pre-trained models when the underlying data or business logic changes.
Our AI agents can't be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We've actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.
Auralis' pricing ensures you only pay for successful conversations, NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don't have the time to set up, train, test and monitor the AI agent. That's when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.
4 Week AI TransformationFor Teams On Kayako
Kayako AI Agent Features
Advanced AI Agents
Intelligent bots for messaging and email that leverage extensive customer intent data, understand context, handle multi turn conversations, and escalate when needed, all within your Kayako workspace.
- Intelligent bots for messaging and email that leverage extensive customer intent data, understand context, handle multi turn conversations, and escalate when needed, all within your Kayako workspace.
Intelligent Triage
Automatically classifies and categorizes incoming conversations based on intent, sentiment, and language, ensuring accurate routing and reduced handling time.
- Automatically classifies and categorizes incoming conversations based on intent, sentiment, and language, ensuring accurate routing and reduced handling time.
Quality Auditor
Scores every response across accuracy, tone, compliance, and effectiveness, surfacing issues before they impact customer satisfaction.
- Scores every response across accuracy, tone, compliance, and effectiveness, surfacing issues before they impact customer satisfaction.
Agent Assist
Provides real time reply suggestions, knowledge articles, and next best actions inside Kayako, helping agents resolve issues faster and more consistently.
- Provides real time reply suggestions, knowledge articles, and next best actions inside Kayako, helping agents resolve issues faster and more consistently.
Content Cues
Identifies gaps in your knowledge base and surfaces recurring unanswered questions to improve self-service performance.
- Identifies gaps in your knowledge base and surfaces recurring unanswered questions to improve self-service performance. Detect gaps in your help center and surface missing or outdated content based on real customer queries.
Macro Suggestions
Generates AI-driven shared responses based on frequently used reply patterns to standardize communication.
- Generates AI-driven shared responses based on frequently used reply patterns to standardize communication.
Productive Agents
Your team’s life is made a lot easier by shielding them from repetitive requests, helping them solve customer issues quickly, more effectively and with less effort. Agents feel less overwhelmed and are freed up to tackle more complex and meaningful work, with a direct impact on job satisfaction and retention.
- Your team's life is made a lot easier by shielding them from repetitive requests, helping them solve customer issues quickly, more effectively and with less effort. Agents feel less overwhelmed and are freed up to tackle more complex and meaningful work, with a direct impact on job satisfaction and retention.
Key Benefits
Setting up and integrating Auralis with Kayako is quick and easy.
Agent Handoff
Connect directly to a sales agent for follow ups.
Multilingual
Answer in any language your customer needs help in.
24/7 support
Have your sales team available round the clock, even on weekends.
Increased conversions
Better, faster responses create more customers.
Decreased handle time
Reduce wait times while increasing leads captured.
Correct seamlessly and instantly
Train your AI assistant on the fly and improve accuracy over time.
Convert queries to insights
Summarize all queries into actionable insights instantly.
Amplify agent performance
Offer next-best actions and real-time recommendations.
Unfair scaling advantage
Scale your business without scaling your sales team.
FAQ's on AI Agent Integration for Kayako
Looking for details to help you decide? Here's why Auralis Kayako AI Agent helps you start strong and improve every week.
It connects Auralis AI directly into your Kayako environment to automate conversations and assist agents in real time.
Disclaimer: "Kayako" and all associated logos, trademarks, and brand names are the property of Kayako, Inc. and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by Kayako, Inc. The integration provided by Auralis is independently developed and maintained to enhance your Kayako functionality, utilizing your own Kayako subscription and official APIs.
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