AI Agents for Digital Clinics and Telehealth Support Teams
Auralis AI empowers online health platform support teams to work smarter, not harder. Save up to 8-12 hours per week per agent, enabling your teams to handle 3-5x more patient queries, appointment requests, and post-consultation support tickets without increasing headcount or risking SLA breaches.
Challenges Faced in the Industry
Online health platforms run always-on, patient-facing environments across web, mobile, and video consultation channels. Query volumes spike around appointment windows, prescription cycles, and marketing campaigns. Knowledge lives in clinical FAQs, treatment guides, booking system docs, and scattered email threads. The result is slower response times, overloaded support teams, doctors fielding non-clinical questions, and patients abandoning appointments before they even consult.
$0.6M / year lost to overloaded support teams handling repetitive pre-consultation queries that delay patient care
$0.25M / year in appointment abandonment from slow response times and unanswered patient questions
$0.3M / year from doctors and clinicians fielding non-clinical support queries that divert time from patient care
The Future is With Auralis AI
What if you only have to ask once, and get cited answers pulled from treatment guides, clinical FAQs, booking docs, and internal playbooks?
What if each patient query arrives with appointment history, treatment plan, prescription status, and suggested responses ready for first-contact resolution?
What if you can provide 24/7 intelligent patient support, auto-route clinical questions to the right specialist, reduce appointment abandonment, and cut average handle time?
Auralis AI agents make this real; they turn scattered knowledge into consistent action, learn from every patient interaction, and raise performance across chat, email, and voice support.
Common Support Use Cases
Helpdesk Smart Assist
Auto-draft patient-friendly replies with citations, prompt for missing intake details or treatment context, record interaction notes and dispositions in one click.
Patient Intake & Booking Copilot
Answer pre-consultation questions instantly, including treatment suitability, pricing, insurance coverage, and availability, to reduce appointment abandonment and improve booking conversion.
Macro & SOP Builder
Mine recurring patient intents; propose macros and SOP updates, keep versions, roles, and review history for consistent, compliant patient communication.
Prescription & Follow-Up Assist
Surface prescription status, delivery tracking, dosage instructions, and follow-up scheduling; auto-draft status update messages to patients with appropriate clinical language.
Knowledge Search with Citations
Ask once, get step-by-step answers with line-level citations from treatment guides, clinical FAQs, booking docs, and internal playbooks.
Known Issues & Platform Updates Hub
Track known booking system issues, video consultation bugs, and platform release impacts; surface the right note to agents in context during live support.
Ops Analytics & Trends
Deflection, AHT, FCR, appointment abandonment, backlog; drill down by treatment type, channel, consultation stage, or region to spot risks early.
Support Insights and Product Feedback
Convert patient interaction volume into actionable insights by identifying recurring health concerns, emerging trends, and key drivers, enabling engineering teams to address root causes and improve platform outcomes.
Clinical Routing & Triage
Detect clinical vs. non-clinical queries in real time; auto-route medical questions to the appropriate specialist and keep support agents focused on operational queries.
Customer Testimonials
Online health platforms trust Auralis to speed patient response times, reduce support overload, and keep patients informed with consistent, empathetic answers.
A growing UK based digital clinic offering dermatology, mental health, and weight loss consultations needed faster answers for pre-consultation queries, consistent handling of prescription and appointment questions, and a single source of truth across treatment guides, clinical FAQs, and booking documentation, as fragmented knowledge slowed first response and increased appointment abandonment, while leadership required measurable improvements without adding headcount; after deploying Auralis, the team reduced average handle time, improved first contact resolution, and lowered appointment drop offs, freeing clinicians to focus on patient care instead of repetitive support queries.
Headquarters
London, UK
Industry
Online Health Platforms (Digital Clinics & Telehealth)
Stores Supported
15,000+
“At the scale we operate, clinical consistency is everything. The Auralis knowledge center now handles hundreds of patient facing queries daily without requiring our care team to intervene. We have reclaimed over 15 hours of clinical staff time every week, reduced response latency, and ensured every interaction reflects our care protocols accurately. Our practitioners are finally focused on what they trained for, not triaging routine inquiries.”
Austin Distel
Chief Medical Officer
Impact & Stats with Auralis
- 45%
- Tier-0/1 Deflection
- Fewer repetitive treatment, booking, and prescription queries via cited answers and macros.
- 8 Mins.
- Saved per Ticket
- Auto-drafted patient replies, context summaries, and one-click notes.
- 20%
- Increase in FCR
- Contextual case prep with appointment history, treatment plan, and prescription status.
- 15%
- Fewer Escalations
- Better triage, clinical routing, and consistent patient communication.
- <20%
- MTTD on Repeat Issues
- Detect booking and platform error patterns quickly; route with owner and SLA.
The Future of Digital Healthcare Support
Manual Oversight
- Answers scattered across treatment guides, clinical FAQs, booking docs, and email threads, agents search and retype.
- Pre-consultation questions repeat, queues spike around appointment windows, patients abandon before consulting.
- Doctors and clinicians field non-clinical support queries, diverting time from patient care.
- Macros and SOPs drift, onboarding slows, patient communication varies by agent and shift.
- Reporting is manual, blind spots in appointment abandonment, escalation trends, and query patterns.
Intelligence Assurance
- Cited answers from treatment guides, clinical FAQs, booking docs, and playbooks, permission-aware and ready to send.
- Smart Assist drafts patient-friendly replies, prompts for missing intake details, captures interaction notes with one click.
- Clinical Routing auto-detects medical vs. operational queries and routes to the right specialist instantly.
- Prescription & Follow-Up Assist surfaces delivery status, dosage info, and follow-up schedules with compliant language.
- Real-time analytics on deflection, AHT, appointment abandonment, and query patterns, drill down by treatment type, channel, or region.
Integrates with over 500+ tools that you already use
Whether it's help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis.
The Auralis Difference
We don’t just implement AI. We make it work securely and seamlessly for your business.
End-to-End AI. Fully Done for You
We do the hard work: data clean-up, model training, integrations, monitoring, and maintenance. All managed by us, so you don’t need a data science team.
Tailored. Not Templated
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instant Integrations. Out of the Box
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
LLM Agnostic. Deploy Anywhere
Seamlessly orchestrate public and open-source LLMs, or bring your own, and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Speed to Value. Days not Months
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Enterprise-Grade Security
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
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FAQ
Looking for details to help you decide? Here's why Auralis help you start saving today!
Patients receive instant answers to common questions about treatment suitability, pricing, insurance, and appointment availability. Auralis drafts responses from treatment guides and clinical FAQs, prompts for missing intake details, and routes clinical questions to the appropriate specialist. This reduces appointment abandonment and frees support agents for complex cases.
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