Transform Pet Services Support with AI

Auralis detects negative sentiment, frustration signals, and keywords associated with medical or emergency situations in real time. When these are identified, the conversation is immediately routed to an available staff member with full context already attached, including the conversation history, the owner's name, the pet profile, and any relevant prior interactions. This means the staff member can respond with empathy and relevant detail from the first word, rather than asking the owner to repeat themselves.

Auralis integrates with your existing tools through standard APIs. Common practice management and scheduling platforms are supported out of the box, and any platform that exposes an API can be connected. Once integrated, Auralis can read appointment availability, create and confirm bookings, send reminders, and record conversation outcomes directly in your system. Initial setup and data mapping are handled by the Auralis team, so your staff do not need to manage the technical work.

Auralis tracks the full inquiry lifecycle from first contact through to confirmed appointment. Recovery is measured as the share of inquiries that were previously going unanswered or bouncing and are now converting to booked appointments. Revenue impact is calculated from your average booking value and the volume of recovered bookings, and is reported in the shared analytics dashboard. Results are reviewed against a pre-deployment baseline so the lift is grounded in your actual numbers, not industry averages.

Auralis is configured with guardrails specific to your business. For topics that carry liability risk, such as medication dosing, treatment advice, or clinical diagnosis, the system is set to acknowledge the concern, collect key details, and route directly to a qualified staff member rather than attempting an answer. The guardrails are set during onboarding and can be adjusted at any time, ensuring that AI handles what it should handle and escalates everything that requires professional judgment.

Auralis supports multi-location deployments with role-based access controls. Each location can have its own data scope, so staff at one clinic only see conversations and records relevant to their site. Managers with oversight responsibilities can view aggregated data across locations. All access is tied to your identity provider through SSO, and every view or action is written to an audit log. This structure keeps data clean and prevents staff from inadvertently accessing records outside their scope.

Auralis is designed to be operational in days, not months. The onboarding process covers connecting your communication channels, integrating with your scheduling or practice management system, configuring your guardrails and escalation rules, and training the AI on your specific services, pricing, and policies. The Auralis team handles the technical work. Your team reviews and approves the configuration before go-live. Most pet services customers are handling live conversations within the first week.